Terms & Conditions

TERMS AND CONDITIONS FOR PILOT MARKETING

Last Updated: January 7, 2026

Welcome to Pilot Marketing. These Terms and Conditions ("Terms") govern your access to and use of the services provided by Pilot Marketing ("we," "us," or "our"). Please read these Terms carefully before engaging our services.

By engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

1. SERVICES

Pilot Marketing provides a range of digital marketing services, including but not limited to Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, Social Media Marketing (SMM), Content Marketing, Email Marketing, and Responsive Website Design ("Services"). The specific scope of Services to be provided will be detailed in a separate Statement of Work (SOW) or service agreement agreed upon by both parties.

2. CLIENT RESPONSIBILITIES

To enable us to perform our obligations, you agree to provide timely access to necessary information, resources, and personnel. This includes access to your website, social media accounts, analytics data, and any other materials required for the provision of Services. You are responsible for the accuracy and legality of all content and materials you provide.

3. PAYMENT TERMS

Fees for our Services will be set out in the SOW or service agreement. Unless otherwise specified, invoices are due upon receipt. We reserve the right to suspend or terminate Services for non-payment of fees. All payments are non-refundable.

4. INTELLECTUAL PROPERTY

Upon full payment for the Services, you will own the intellectual property rights to the final, delivered work product created specifically for you. We retain the right to use the work product for our portfolio and marketing materials. We also retain ownership of all pre-existing materials, tools, and methodologies used in the provision of Services.

5. CONFIDENTIALITY

Both parties agree to keep confidential all non-public information disclosed by the other party during the term of this agreement. This includes business strategies, financial information, and customer data. This obligation will survive the termination of this agreement.

6. TERM AND TERMINATION

The term of this agreement will be specified in the SOW. Either party may terminate this agreement with 30 days written notice. We may terminate this agreement immediately if you breach any material term of this agreement.

7. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pilot Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.

8. DISCLAIMER OF WARRANTIES

Our Services are provided "as is." We do not guarantee any specific results from our Services. While we strive to achieve the best possible outcomes, we make no warranties, express or implied, regarding the results of our marketing efforts, including but not limited to search engine rankings, website traffic, or sales.

9. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of [Illinos/Cook], without regard to its conflict of law provisions.

10. CHANGES TO TERMS

SMS Messaging Terms

By providing your mobile phone number and opting in, you consent to receive Application-to-Person (A2P) SMS messages from Pilot Marketing. Messages may include service-related communications, appointment reminders, follow-ups, account notifications, and promotional messages related to our digital marketing services.

Consent to receive SMS messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

For help, reply HELP or contact us at [email protected] or 773-985-8025.

Mobile carriers are not liable for delayed or undelivered messages.

Your information is handled in accordance with our Privacy Policy:

We reserve the right to modify these Terms at any time. We will provide notice of any material changes. Your continued use of our Services after such notice constitutes your acceptance of the new Terms.

Business Identity Clause

Privacy Policy Link: https://pilotmarketings.com/privacy-policy

11. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at [[email protected]] Or Call [773-985-8025].

DISCLAIMER: This is a template and is not a substitute for legal advice. You should consult with a legal professional to ensure these Terms and Conditions are appropriate for your specific business needs.

Get In Touch

Pilot Marketing

Our Social Media Marketing service transforms your social channels into vibrant

communities and powerful growth engines. We move beyond mere posting to architect

compelling narratives and cultivate authentic engagement that resonates with your

audience. Every campaign is a calculated move, informed by data to amplify your brand’s

voice and foster unwavering loyalty. We focus on turning passive followers into passionate

advocates for your brand, sparking meaningful conversations that translate directly into

measurable business results and a stronger market position.

Good marketing makes the company look smart. Great marketing makes the

customer feel smart."

— Joe Chernov, VP of Marketing at Pendo and former Chief Marketing Officer at Robin

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